TECHNICAL SUPPORT MANAGER

Strikerz » All Departments » Management » Technical Support Manager

Our Team will be happy to bring into the fold a talented Technical Support Manager!

  • 3 YEARS OF EXPERIENCE

  • FULL TIME

  • PAPHOS / TBILISI / REMOTE

We are looking for an experienced Tech Manager to strengthen our Tech Support Team. Our team ensures the reliability of game infrastructure by developing and maintaining alerting systems and infrastructure visibility tools
and also helps prepare for releases.

Responsibilities:

  • Coordination of incidents

  • Assistance in finding and processing performers

  • Organizing product version releases

  • Post-Releasement Support (Incident Recording and Remediation Control, Acceptance)

  • Support and development of operating processes

  • Development of the team of Tech. support

  • Control of the DevOps team

  • Task planning assistance

  • People-management


Skills and requirements:

  • Project manager/IT-manager/Incident manager from 3 years

  • Basic knowledge of client applications, infrastructure and databases

  • Support experience

  • Release process understanding

  • Experience in coordinating and planning tasks of several groups

  • Experience with Backend/DevOps/ etc.


Desirable:

  • Experience as a developer/tester/devops will be a plus

  • Experience with cloud solutions

Why choose us?

Our team unites creative professionals who have great effort to develop a top-quality project for gaming consoles. If you possess experience in game development or are just a gamer to the core, you are welcome to be a part of our international team, where your skills and creativity will be boosted, and the possibility for growth will always be in the game!

We offer:

  • Medical insurance and social benefits;

  • Sick-leaves;

  • Remote work;

  • Referral bonuses;

  • Sports compensation;

  • Online English classes;

  • Co-working compensation.


To apply for this opportunity, please send your CV using the form below.